How do I initiate a warranty claim or start the process?

1. Make sure your product is within the 2-year warranty period.
2. Locate the proof of purchase (invoice or receipt) with the order ID.
3. Make sure you have your product. DO NOT dispose of your product before contacting us.
4. Email us (support@cosori.com) with the following:
   • A description of the product issue
   • Pictures or a short video of what you are experiencing
   • A picture of any sticker labels on your unit
   • Your order invoice or receipt

This will help us process your claim more quickly.