Troubleshooting your oven Troubleshooting your oven

Troubleshooting your oven

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The cook time doesn't go above 2 minutes.

The time reads hours:minutes, so 2:00 means 2 hours, not 2 minutes.

Similarly, 1:30 means 1 hour and 30 minutes.

My oven shuts off after 10 minutes when using the "Air Fry" function.

In "Air fry" mode, the fan will turn on and off intermittently (after more than ten minutes of cooking). This helps food cook more evenly; if the fan were always on, food may turn out under or overcooked.

*For the CO130-AO and CS130-AO

My smart oven isn’t connecting to the VeSync app.
  1. Download the VeSync app and make sure you have the latest version. Create an account.
  2. Tap the "+" button to add your oven to the app.
  3. Follow the step-by-step instructions.

If you get stuck at a certain step, please take a screenshot of the page and contact us through the app. You can also always email us at support@cosori.com or call 1-888-402-1684. Our phone line is open Monday - Friday, 9:00 AM - 5:00 PM (PST).

If you still have additional questions, please email us at support@cosori.com or call 1-888-402-1684. Our phone line is open Monday - Friday, 9:00 AM - 5:00 PM (PST). For the quickest assistance, please have your model number ready and provide a brief description of your experience.

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