Troubleshooting your air fryer Troubleshooting your air fryer

Troubleshooting your air fryer

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My CP358-AF/CS358-AF isn’t heating properly.

Please try the following to reset your air fryer. First, locate the FISH and BACON buttons on the left and right sides of the control panel.

1. Unplug the air fryer, then plug it back in.

2. Immediately (within 3 seconds) press and hold the spots where the FISH and BACON buttons are (they will not be illuminated). The unit should be plugged in (but still off), and you must press these two buttons simultaneously for about 3 seconds.

3. The display should only show 35°F (or some other temperature) and the –, +, and power buttons (see picture below). If this does not show, please unplug/replug and try again.

4. Tap the – and/or + buttons to bring the temperature to a negative temperature, then back to 00°F.

5. Tap the power button.

6. Unplug the air fryer.

After a few seconds, you can plug the air fryer back in and run a pre-heat cycle to test it. It should now be heating properly!


My air fryer is stuck on Fahrenheit/Celsius.

To change the air fryer temperature from Celsius to Fahrenheit (and vice versa), press and hold the Temp/Time button for 3 seconds. Repeat to switch back.

If your unit does not have a Temp/Time button, simultaneously press and hold the up and down temperate arrows for 3 seconds.

I'm noticing a plastic smell from my air fryer.

Try adding a cup of soapy water into the air fryer basket and run it at 400°F for 10 minutes. Repeat 2-3 times, or as needed.

Be sure to thoroughly rinse the basket before using it to cook food.

My basket isn’t going into the air fryer.

First, make sure the inner basket has locked into the outer basket (you should hear a "click"). Then, be sure you are sliding the baskets straight into the air fryer; they should not be inserted at an angle.

My smart air fryer isn’t connecting to the VeSync app.
  1. Download the VeSync app and make sure you have the latest version. Create an account.
  2. Tap the "+" button to add your air fryer to the app.
  3. Follow the step-by-step instructions.

If you get stuck at a certain step, please take a screenshot of the page and contact us through the app. You can also always email us at or call 1-888-402-1684. Our phone line is open Monday - Friday, 9:00 AM - 5:00 PM (PST).

If you still have additional questions, please email us at or call 1-888-402-1684. Our phone line is open Monday - Friday, 9:00 AM - 5:00 PM (PST). For the quickest assistance, please have your model number ready and provide a brief description of your experience.

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  • Fereshteh Kerdekari

    My brand new Air fryer is dead, it shows no sign and nothing, what shall I do?

    Fereshteh Kerdekari
  • Marilyn Charles
    I was doing very well until it stopped continuing to choosing tabs which now only show five vertical lines I recorded a video but cannot seem to upload it here ???e
    Marilyn Charles
  • Dick Destein

    How do you shut it off

    Dick Destein
  • Kenny Boyd

    I used my air fryer for the first time. It worked perfectly at first. On the second meal I took the basket out to turn the food and on returning to the machine it was completely dead. I cannot get it to switch on or respond in anyway. I have changed the fuse and it is not that.

    Kenny Boyd
  • Sheila

    I’ve used my 4 quart air fryer once and only the power button is on. The remaining touch buttons are dead also. Does anyone answer this problem? I see other identical comments.

  • Lynn Thorpe

    I have a new pressure cooker and using it on the slow cooker setting. Is the

    Lynn Thorpe
  • Lynn Thorpe

    I have a new pressure cooker and using it on the slow cooker setting. Is the preheat light suppose to stay plinking? Seems to me it should change to the cooking light?? Help is this pot cooling?

    Lynn Thorpe
  • Anthony Roub

    My air fryer works but when I pull basket out to shake and put it back it won’t start back up gotta unplug and reset it

    Anthony Roub
  • Sherry Shuminsky

    My air fryer isn’t working please help

    Sherry Shuminsky
  • Michele Weitz

    How are you supposed to simultaneously press the “fish” and “bacon” buttons when you can’t see them? I’ve tried resetting this way 5 times and it isn’t working.

    Michele Weitz
  • Scott Warner

    The spring on my air fryer door broke. Any idea where I can locate a new that will work?

    Scott Warner